Last updated: 18 September 2026
This Privacy Policy explains how Tuned To Us collects, uses, stores and shares personal information when you visit our website, submit information to create a personalised song, make a purchase or otherwise communicate with us.
Tuned To Us is operated by:
ONLINETECHVENTURES LLC
Email: support@tunedforus.com
For the purposes of applicable data-protection law, the relevant business entity is responsible for the processing described in this Privacy Policy, except where another party acts as an independent controller.
Depending on how you use our website, we may collect:
Contact and account information, such as your name, email address, telephone number and billing information.
Order information, including products purchased, payment status, delivery option and order history.
Personalisation information, including recipient names, relationships, memories, stories, personal messages, personality traits, preferred genre, vocal preference, language and other information you voluntarily submit to create your personalised song.
Technical information, such as IP address, browser, device information, cookie identifiers, website interactions and referral information.
Marketing and advertising information, including interactions with advertisements and information used to measure advertising performance.
Communications, including emails and customer-support correspondence.
Payment-card information is generally processed by our payment providers rather than being stored directly by us in full.
Your song request may contain information about another person, such as your partner, spouse, family member or friend.
Please only provide information that you are reasonably entitled to share for the purpose of creating the personalised song.
Avoid providing unnecessary sensitive or highly private information about another person.
We may use personal information to:
Creating personalised songs may involve third-party software and service providers, including technologies used for artificial intelligence, text generation, music generation, audio production, file storage, ecommerce, payments, analytics and communications.
Information you submit may therefore be processed by service providers where reasonably necessary to create and deliver your song or operate our service.
We seek to limit the information shared to what is reasonably necessary for the relevant purpose.
Because song-generation technologies may change as our service develops, we do not promise that a particular AI or music-generation provider will always be used.
Our online store is hosted using Shopify.
Shopify processes certain personal information necessary to operate the store, process orders and provide ecommerce functionality.
Shopify’s own processing is also governed by its applicable privacy documentation.
Payments may be processed by Shopify Payments and/or other payment providers made available through our checkout.
Payment providers may process information according to their own privacy policies and legal obligations.
We may use advertising and analytics technologies to understand how visitors interact with our website and to measure and improve advertising campaigns.
This may include technologies provided by platforms such as Meta and other analytics or advertising providers.
Depending on your jurisdiction, we obtain consent for non-essential cookies or similar technologies where required.
Where UK or European data-protection law applies, we process personal information under one or more applicable legal bases, including:
Contract: where processing is necessary to process your order and create and deliver your personalised song.
Legitimate interests: where necessary for appropriate business purposes such as security, fraud prevention, service improvement and certain analytics, where those interests are not overridden by your rights.
Consent: where you have given consent, including for certain cookies or marketing activities where required.
Legal obligation: where processing is necessary to comply with applicable laws, accounting obligations or lawful requests.
We may share information with service providers that assist us with:
We may also disclose information where required by law, to protect legal rights, or in connection with a merger, acquisition, financing or sale of all or part of the business.
We do not sell personal information for money.
Certain advertising activities may nevertheless be legally characterised as “sharing”, “targeted advertising” or similar concepts in some jurisdictions. Where applicable, consumers may have rights relating to those activities.
Some service providers may process information outside the country in which you live.
Where data-protection law requires safeguards for international transfers, we take appropriate measures intended to provide the required protection.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the service, maintaining business and transaction records, resolving disputes, preventing fraud and meeting legal obligations.
Personalised song inputs and generated content may be retained for a reasonable period to allow us to provide customer support, redelivery or resolve issues relating to the order.
Retention periods may differ depending on the type of information and applicable legal requirements.
We use reasonable technical and organisational measures designed to protect personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Depending on where you live, you may have rights concerning your personal information, potentially including rights to:
These rights are subject to applicable law and may contain exceptions.
To submit a privacy request, contact:
support@tunedforus.com
We may need to verify your identity before completing a request.
Where you receive promotional emails from us, you can unsubscribe using the unsubscribe link included in the message.
Transactional communications concerning your order are not marketing communications and may still be sent when necessary to fulfil your purchase.
Our website uses cookies and similar technologies for functionality, security, analytics and, where applicable, advertising.
Where required by law, non-essential cookies will not be used until the required consent has been obtained.
You may also be able to manage certain cookie choices through our website’s privacy or cookie controls.
Our service is not intended to be purchased directly by children who are not legally capable of entering into the relevant contract.
If you believe a child has provided personal information to us inappropriately, contact us.
We may update this Privacy Policy as our business, technology or legal obligations change.
The latest version will be published on this page with an updated effective date.
For privacy questions or requests:
Tuned To Us
support@tunedforus.com