Last updated: 18 September 2026
Welcome to Tuned To Us. These Terms and Conditions govern your use of tunedtous.com and your purchase of personalised songs and related services from us.
By placing an order, you agree to these Terms and Conditions.
Tuned To Us is operated by:
[LEGAL COMPANY NAME]
[REGISTERED ADDRESS]
Email: support@tunedforus.com
Throughout these Terms, “Tuned To Us”, “we”, “us” and “our” refer to the business operating Tuned To Us.
Tuned To Us creates personalised digital songs based on information submitted by customers.
During the ordering process, you may provide information including names, relationships, memories, personal messages, personality traits, preferred musical genre, vocal preferences and other details that you would like incorporated into the song.
Each song is created specifically in response to the information submitted with the order.
Our products are digital products/services. No physical product will be shipped unless expressly stated otherwise.
Our creative process may use a combination of human direction, software, artificial intelligence and other music-production technologies to assist with writing, composition, vocals, arrangement, production, editing and mastering.
By purchasing, you acknowledge that the finished song is a creative interpretation of the information you provide.
While we aim to reflect the important details of your story accurately, creative elements such as wording, rhyme, song structure, melody, vocal delivery and arrangement may vary.
You are responsible for ensuring that the information submitted with your order is accurate.
Please carefully review names, spellings, dates and other important details before submitting your order.
You confirm that you have the right to provide the information, text and other material you submit to us and that our use of it to fulfil your order will not unlawfully infringe another person’s rights.
Please do not submit highly sensitive information that is unnecessary for creating your song.
If you realise you have made a mistake after ordering, contact:
support@tunedforus.com
as quickly as possible.
We will try to accommodate changes where reasonably possible, but once production has started we cannot guarantee that changes can be made.
Prices are displayed on our website before checkout.
Payment must be successfully completed before we begin fulfilling your order.
Any optional upgrades selected during checkout will be shown before payment.
Completed songs are delivered digitally to the email address associated with the order.
Our current delivery options are:
Standard Delivery: generally within the timeframe displayed at checkout.
24-Hour Priority Delivery: where purchased, we aim to deliver the completed song within 24 hours of successful payment and receipt of the information necessary to create the song.
Delivery periods begin once payment has been successfully completed and we have received sufficient information to begin creating the song.
Exceptionally, delays may occur because of technical problems, unusually high demand, circumstances outside our reasonable control, or because we need additional information from you.
If a material delay occurs, please contact us and we will work with you to resolve it.
Your song will normally be delivered through a link sent to the email address associated with your order.
You are responsible for providing a valid email address and checking your inbox and spam/junk folders.
If you experience difficulty accessing your song, contact support@tunedforus.com.
Each song is created specifically for the customer using information supplied as part of the order.
Because production may begin shortly after payment, we may begin performing the personalised service before the expiry of any otherwise applicable cancellation period where you have expressly requested us to do so.
Where applicable law requires your express consent or acknowledgement before digital content or services begin during a cancellation period, we will request this during the ordering process.
Nothing in these Terms removes any cancellation, refund or other consumer right that cannot lawfully be excluded.
Music is subjective.
A preference for a different melody, vocal style, arrangement, lyric choice, genre interpretation or other artistic element does not necessarily mean that the product is defective.
However, if your delivered song contains a material error attributable to us, does not materially correspond with your submitted order, is technically defective, or otherwise fails rights provided to you under applicable consumer law, please contact us.
Where appropriate, we may correct, revise, replace or refund the affected product in accordance with applicable law.
Unless otherwise stated, Tuned To Us and/or its licensors retain rights in the systems, website, branding, templates and underlying technology used to provide the service.
Upon full payment and delivery, you may use your personalised song for personal, non-commercial purposes, including listening, downloading, sharing privately and posting it on your personal social-media accounts.
Purchase does not automatically grant commercial exploitation, advertising, resale, sublicensing, music-distribution or other commercial rights unless we expressly agree otherwise in writing.
If you want to commercially exploit or distribute a song, contact us first.
You retain ownership of original material that you submit to us.
You grant us a limited licence to process and use that material as reasonably necessary to create, deliver, support and administer your personalised song and order.
We will handle personal information in accordance with our Privacy Policy.
You must not knowingly submit material that unlawfully infringes copyright, trademark, privacy, publicity or other rights belonging to another person.
You must not request content that is unlawful or that you do not have the right to provide or request.
We may refuse or cancel an order where fulfilling it would reasonably expose us to legal, safety or platform-compliance concerns.
Where we cancel an order before providing the purchased service for reasons not caused by unlawful or prohibited customer conduct, we will provide any refund required by applicable law.
We do not guarantee that the website will operate without interruption at all times.
We may temporarily suspend or modify parts of the website for maintenance, security, technical or operational reasons.
If a technical problem prevents us from delivering a paid order, contact us and we will take reasonable steps to resolve the issue.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including rights and remedies that consumers are entitled to under applicable consumer-protection law.
To the fullest extent permitted by law, we are not responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.
We may update these Terms from time to time.
The Terms applicable to your purchase are those in effect when your order is placed, except where a change is required by law.
These Terms are governed by [INSERT APPLICABLE GOVERNING LAW], subject to any mandatory consumer protections that apply in the country where you reside.
For questions regarding these Terms or an order:
Tuned To Us
support@tunedforus.com
Last updated: 18 September 2026
At Tuned To Us, every song is individually created using the story, memories and personal information submitted with an order.
Because of this personalised nature, our refund and cancellation policy differs from that of a standard physical product.
If you wish to cancel your order, contact us immediately at:
support@tunedforus.com
If we have not yet begun creating your personalised song, we may be able to cancel the order and issue a refund, subject to your applicable statutory rights.
We may begin work shortly after your payment is confirmed.
Where permitted by applicable law, once you have expressly requested that we begin providing the personalised service during an applicable cancellation period, your cancellation rights may be affected once performance begins and/or is completed.
For digital content supplied immediately or during an applicable cancellation period, additional consent and acknowledgement requirements may apply.
Nothing in this policy limits any statutory cancellation or refund right that cannot lawfully be excluded.
Because your song has been created specifically from information you provided and cannot ordinarily be resold to another customer, we do not generally offer discretionary refunds merely because you:
This does not affect your statutory rights.
Please contact us if:
Contact us at support@tunedforus.com and include your order number and a description of the problem.
We will review the issue and, where appropriate, may correct the song, provide a replacement, redeliver the file, provide an appropriate price reduction, or issue a refund depending on the circumstances and your legal rights.
We create the song using the information submitted with your order.
If a name, date, memory, pronunciation instruction or other detail was entered incorrectly by the customer, this will generally not constitute an error on our part.
Nevertheless, contact us and we will try to help where reasonably possible.
Purchasing Priority Delivery places the order into our expedited production queue.
If we fail to provide the priority service as agreed, contact us at support@tunedforus.com. We will review the circumstances and provide any remedy required under applicable law, which may include refunding the priority-delivery charge where appropriate.
If you are accidentally charged twice for the same order, contact us and we will investigate and refund any confirmed duplicate charge.
Where a refund is approved, it will normally be returned to the original payment method.
Banks and payment providers may require additional processing time before the refund appears in your account.
Nothing in this Refund Policy is intended to exclude, restrict or replace rights that you have under applicable consumer-protection law.
UK consumer law, for example, provides statutory protections where digital content or services are faulty, not as described, or otherwise fail applicable legal standards.
Questions can be sent to:
support@tunedforus.com