Shipping policy

Shipping & Delivery Policy

Last updated: 19 October 2026

Tuned To Us provides personalised digital songs. No physical product is shipped and no physical shipping address is needed for delivery.

Delivery Times

Your completed song is delivered to the email address provided with your order.

  • Standard Delivery: within 48 hours after you submit your song quiz.
  • 30-Minute Fast Delivery: within 30 minutes after you submit your song quiz, when this upgrade is purchased.

Buy your song first, then complete the song quiz using the link on your thank-you page or in your email. Delivery timing begins after each song's quiz is submitted. For bundles, each song has its own quiz and delivery timing begins separately for each song.

Receiving Your Song

Once your song is complete, you will receive an email with a link to listen to and download it. Please check that your email address is correct and check your spam or junk folder if you cannot find the email.

If delivery is late or you have difficulty accessing your song, contact support@tunedtous.com with your order number. If we fail to provide a purchased fast-delivery service within the promised time, we will help resolve the issue, including refunding the fast-delivery charge where appropriate.

Your order is covered by our 30-day money-back guarantee.